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Service Manager
DATE POSTED: Apr 07, 2026
Salary : Experience dependent
Location : Kenora ON
Department : Service
Job duration : Full Time
About the Role:
We are seeking a high-energy, results-oriented Service Manager to oversee our service department operations. You will be responsible for the department's profitability, technician productivity, and, most importantly, delivering a world-class customer experience.
We are seeking a high-energy, results-oriented Service Manager to oversee our service department operations. You will be responsible for the department's profitability, technician productivity, and, most importantly, delivering a world-class customer experience.
Key Responsibilities:
- Team Leadership: Recruit, train, and mentor a team of service advisors and technicians to ensure a high-performing culture.
- Operational Oversight: Manage daily workflow, shop capacity, and parts procurement to maximize efficiency and "fixed-right-the-first-time" metrics.
- Customer Retention: Address customer concerns with professionalism and implement strategies to increase customer loyalty.
- Financial Performance: Monitor labor sales, shop supplies, and departmental expenses to hit monthly and annual profit targets.
- Compliance: Ensure all warranty claims and manufacturer standards are strictly followed.
What We’re Looking For:
- Experience: 3+ years in automotive service management or a senior advisor role.
- Technical Savvy: Deep understanding of automotive systems; ASE Certification is a strong asset.
- Soft Skills: Exceptional communication, problem-solving, and conflict-resolution abilities.
- Digital Literacy: Proficiency with DMS systems (PBS) and digital inspection tools.
What We Offer:
- Competitive base salary plus performance-based bonuses ($60k–$100k+ typical range).
- Comprehensive benefits package (Health, Dental, Vision).
- Ongoing professional development and manufacturer training.
- A clean, modern, and safe working environment.